Delivering Happiness
“Sometimes it may seem that new problems crop up as fast as we solve the old ones (sometimes faster!), but that just means we’re moving — that we’re getting better and stronger. Anyone that wants to compete with us has to learn the same things, so problems are just mile markers.”
“It may seem sometimes like we don’t know what we’re doing. And it’s true: we don’t. That’s a bit scary, but you can take comfort in knowing that nobody else knows how to do what we’re doing either… so there are no experts in what we’re doing. Except for us: we are becoming experts as we do this.”
Excerpts from Delivering Happiness (The Zappos story) by Tony Hsieh
